Taste of London Accessibility

View our Taste of London Access Guide here.

To view other FAQs for Taste of London, click here.

Contact us

For all event accessibility queries please contact our customer service team here by selecting Accessibility Information. If you would prefer a call back, you are also able to request this via this channel.

For questions about your tickets, help purchasing a ticket or if you would like to amend your ticket details, arrange an upgrade or request a new confirmation email, please contact our ticketing partner, See Tickets, directly or use their online chat service. If you don’t have a reference number, please use the See Tickets online chat service to submit a question to their team.

While you’re on-site at Taste of London, if you have any questions regarding accessibility, please head to our Box Office or The Information Point and speak to a member of our team.

Festival site description

All our entrances are accessible and step-free. We are working to make Taste of London as accessible as possible. However, Taste of London is an outdoor event within a park that could pose problems for mobility (particularly in wet weather). Please see images below of the terrain across the site.

If you find queueing difficult and require a faster entry to the festival upon arrival with your Personal Assistant please make yourself known to a steward at the gate who will be able to direct you to our accessible queuing lane. This will also be signposted for your convenience.

Please note that there are bag searches in operation at all of our entrances.

Queues can be expected at some of our most popular restaurants throughout the event and therefore customers may extend past the ramps and marquee and guests will be asked to queue on the grass.

Please note that Taste of London can include flashing lights, flash photography and music throughout the festival.

For more photos of terrain and accessible facilities at the event please see here.

Personal Assistant Tickets

Personal Assistant/Companion tickets for our accessible guests are admitted free to Taste of London. If you require a Personal Assistant ticket, please contact See Tickets Customer Services who will be happy to assist you with booking this. Please note that free Personal Assistant tickets will only be given when accompanying a purchased adult ticket.

Personal assistant tickets include entry into the festival only, and do not include dish vouchers or complimentary drinks.

Please be prepared to present the relevant documentation to support your ticket request. This will be assessed on a case-by-case basis.

Examples of relevant documentation are as follows:

• DLA (Disability Living Allowance)
• PIP (Personal Independence Payment)
• Evidence of registered severely sight impaired (blind)
• CredAbility Access Card (with +1 icon)
• Copy of Attendance Allowance letter
• Recognised Assistance Dog ID card
• Any other relevant documentation

All documents provided must show your full name and be dated from no older than 2022.

The above scheme and facilities are for customers with permanent/long-term access requirements and are not for people with temporary impairments such as broken bones, healing wounds or people who are pregnant.

Personal Assistants attending through this scheme need to be 18 years old by the start of the festival.

Accessible facilities

We will be offering the following for accessible customers

• Accessible toilets throughout the event
• Large print menus: available at The Information Point or speak to individual restaurant teams
• Priority seating: look for the Priority Seating stickers throughout the festival
• Hearing loops: available at all of our Cook School classes – please switch your hearing aid to the T setting and connect to the available audio
• Assistance Dog Spend area
• Changing Places Toilet located in the West Toilet Block
• Wheelchair ramps up to your favourite restaurants to order and collect your food
• Wheelchair hire: from the Box Office at Taste of London – please note you must book this in advance by contacting our team here.
• Stewards to help with any difficulties that may arise over your visit

Assistance Dogs

Taste of London is committed to making sure the event is as inclusive and accessible to all and we understand that some customers will rely on an assistance dog to attend our events. Taste of London can be crowded and at times loud, creating an unpleasant environment for animals. For these reasons, we do not permit our customers to bring non-assistance animals with them.

Taste of London reserves the right to turn away dogs at the gate who do not comply with Assistance Dogs UK guidelines surrounding assistance dogs.

In order to ensure the smoothest entry possible, we would ask customers to contact our customer service team so that they can help facilitate your entry at the festival and provide necessary information regarding the venue.

Please contact our team by selecting Accessibility Information on the form here.